Returns Policy

We want you to be completely satisfied with your purchase from WoollahraShop.com. If you are not happy with your order, we are here to help.

Change of Mind

We offer a 30-day money-back guarantee for change of mind, provided the items are returned in their original condition: unworn, unwashed, and with all original tags attached. The item must be in its original packaging and in a resalable condition.

Please note that you will be responsible for the cost of the return shipping. Once we receive the returned item and inspect its condition, we will process a refund to your original payment method. The refund process may take several business days to appear in your account.

Faulty or Damaged Items

Your rights under the Australian Consumer Law are guaranteed. If an item is faulty, not as described, or damaged upon arrival, we will offer you a choice of a refund, replacement, or repair.

Please contact us within a reasonable timeframe from the date of purchase. We may require evidence of the fault or damage, such as photos or a description of the issue. For eligible faulty or damaged items, we will also cover the cost of return shipping.

How to Return an Item

To start a return, please visit our Returns Centre at WoollahraShop.com and follow the instructions. You will need your order number and email address to proceed. We will guide you through the process and provide you with a returns authorisation and any necessary shipping labels, depending on the reason for your return.

Items must be returned within 30 days of receiving your order. For your protection, we recommend you use a trackable shipping service when returning items. We cannot be responsible for items lost in transit back to us.

Non-Returnable Items

For health and safety reasons, we are unable to accept returns on certain items such as face masks, cosmetics, pierced jewellery, and swimwear if the hygiene seal is broken or tags are removed. Sale items may also have specific return conditions, which will be stated at the time of purchase.

Refunds

After we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, your refund will be processed automatically to your original method of payment. Please remember that your bank or credit card company may take additional time to process and post the refund to your account.

Exchanges

The fastest way to exchange an item for a different size or colour is to return the original item for a refund and place a new order on our website.

Return Address

Once your return is authorised through our online Returns Centre, you will receive the correct returns address and instructions to ensure your return is processed efficiently.

Questions

If you have any questions about how to return your item, please use our Returns Centre at WoollahraShop.com for immediate assistance.